1.1 As a consumer, you can return product(s) purchased on row.bally.com within 14 days from the delivery date. Bally offers return free of charge through our courier service.

Follow the instructions below to activate your return:
1. Go to Returns Portal and find your order using your email address;
2. Select the items to return
3. Select the return method.
4. Create the return label.
5. Print your return label, attach it to the parcel and drop it off to your nearest carrier location.  

1.2 Bally provides a carrier service for all returns. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability. 

1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable. In this case, should your parcel be lost by the carrier you chose, Bally will not be responsible for it nor for releasing any refund. 

1.4 You must return the Products within seven (7) business days from the date you receive the return authorization number from Bally. 

1.5 You shall return the Products by packaging the relevant it/them securely. You shall return the Product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been washed or damaged and the relevant identification tag shall still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the products will be sent back in perfect conditions, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment. 

1.6 On the contrary, if any of the labelling or tags are missing, do not comply with these General terms and Conditions of Sale or Bally has any reason to believe that the Products have been altered or are imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you. 

1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products once the return will reach our warehouse. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.