Warranty policy

1.1 Bally warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.

1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the 'Bally' trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.

1.3 In the event of alleged lack of conformity of a Product to the Warranty, in order to benefit from his/her rights under this Warranty Policy the consumer must notify Bally Client Services on the top of this page in a period of two months from the date on which he/she detected such lack of conformity. In any event, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall expire after twenty-six (26) months from delivery of the Product(s).

1.4 The Product(s) must be returned to Bally within fifteen (15) business days following notification to Bally of the damaged or defective Products.

1.5 Bally will examine all Products returned as damaged or defective and, in the event of a lack of conformity to the Warranty, will replace the Product or, if this is not commercially reasonable, refund the price paid.

1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by Bally to the individual who made the payment.

1.7 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.

1.8 This warranty does not apply (i) if the Product has been subject to faulty or improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear or deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.

1.9 This warranty is in addition to your legal rights in relation to Products that are faulty or not as described.

 

 

EU regulations

Our declaration of conformity documentation.

• BS5026

• B-MASK

• Werner

• Dieter

• Sue

• Ursula

• Otto

• Hermann

 

 

Consumer Information on Product Safety

Dear Customer, We are deeply committed to guaranteeing the safety of our products and protecting the health of our customers. We would like to share with you the measures we are taking to ensure that our items are safe.

As such, each of our products is subject to:

1. Risk Assessment, we perform a thorough assessment of the risks associated with our products, taking into account:

• Chemical Risks: we monitor and test the materials used to ensure the absence of harmful substances.

• Physical-mechanical Hazards: we analyse our products to identify potential risks related to their use and durability.

• Process Risks: we assess the production stages to minimise any risks resulting from operational practices.

2. Risk Control, each risk identified has been eliminated or reduced by:

• Laboratory Testing: our products undergo strict laboratory tests to verify compliance with safety standards.

• Detailed Internal Procedures: we implement quality control procedures that ensure safety at every stage in the production.

• Selection of Suppliers: we choose our raw material suppliers by asking for their competence and ability to comply with standards relating to current safety regulations.

3. Transparency and Accountability: we provide clear information about our processes and are always available to answer your questions.

4. Continuous Commitment: we are committed to continuously improving our safety standards and to staying up-to-date on evolving regulations.

Thank you for your trust in us and for choosing to buy consciously.
For information please write to: productsafety@bally.ch
Bally Schuhfabriken AG Via Industria 1 6987 Caslano Switzerland